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LiveChat now available

We are thrilled to announce the launch of LiveChat – an instant messaging service linking intermediaries to Flex's customer service team during business hours. Flex Insurance is always looking for ways to improve our customer service and communications, with our customers being the central focus to everything we do. This is why we are launching LiveChat as an additional communication channel, to help you run your business in a more efficient manner.

LiveChat will be available from during business hours and will provide fast responses to simple administration questions and requests that would otherwise require a phone call or an email. This functionality will enable you to quickly and easily respond to your client requests and strengthen the relationship through a great customer experience.

How can I access Live Chat?

During business hours you can access LiveChat via our website by clicking on the LiveChat icon on the bottom right corner of every page.

What type of questions is LiveChat for?

  • Certificate of currencies (COC) including noted requests
  • Claims history requests
  • Cancellation requests
  • Policy amendments/endorsements
  • Documentation requests

What type of questions is LiveChat not for?

  • New quotes: You can request a new quote via StrataTech 24/7 through self-service access
  • Claims: You can lodge a claim or obtain claim updates via StrataTech 24/7 though self-service access with our online claim form or Claims View

Please contact Flex on 1300 201 021 or should you have any queries.