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Claims View now available in StrataTech

Flex Insurance is thrilled to announce the launch of “Claims View” in StrataTech.

Claims View will give intermediaries unprecedented ‘real time’ access to a customers claim file. This has been developed in consultation with our partners and not only will it allow access to the claim at any time of the day, but it also enables a response to any update requests quickly and easily.

"I am pleased that Flex can now offer our intermediary partners additional access to information. We know how much value this will add when they are managing claims for their customers. We will continue to work on further innovative ways to enhance StrataTech and the overall claims experience". David Gow, Head of Claims.

Claims View is available online via StrataTech 24/7, so there is no need to make a phone call or send an email to get an update on a specific claim.

From Claims View,  the below can be seen:

  • Claim number, lodgement number (if lodged online), date reported, and status
  • Claims officer comments
  • Policy details
  • Incident details
  • Claimant details
  • Claim payment details
  • Attachments which can be viewed and downloaded such as Loss Adjuster reports
  • Auto emails that have been sent
  • Financial status showing the outstanding reserve, amount paid and incurred.

Anyone with an existing login for StrataTech will automatically have access to Claims View.

For more information on how to locate Claims View within StrataTech please read our Claims View flyer.

If you don’t have a login for StrataTech please contact Flex on 1300 201 021 or for more assistance.