Flexibility - design your own policy
Market leading fully flexible strata insurance with the ability to customise your policy to suit your strata building.
Essentials cover
Under NSW law – the Strata Schemes Management Act 2015 (NSW) and other legislation – some things will be automatically covered by your Flex Residential Strata Insurance, including insurance for:
- Your residential property – we cover the cost of damage or repairs to buildings and common facilities and areas, such as the structural floors and ceilings, balconies and balustrades, external walls and windows, entries, stairwells and steps, and the building’s first fix plumbing and electricals.
- Your liability to others – if someone suffers an injury or property damage while at your address, this covers the expenses and costs that your owner’s corporation is required to pay due to negligence.
- Voluntary workers cover – insurance for anyone who is injured while doing unpaid work for your owners corporation.
Optional inclusions
Once the basics are covered, Flex lets you tailor your policy to include the extra things you want to insure, such as:
- Fidelity guarantee – is what covers your owners corporation for any loss due to theft, dishonesty or fraud by a third party
- Office bearer legal liability – can help cover the cost of legal fees if there is a claim against your strata committee members, and any damages or costs you’re ordered by a Court to pay.
- Machinery breakdown cover – comes in very useful if you have lifts, water pumps, shared washing machines or common air conditioners. They can easily breakdown and cost a lot to fix.
- Catastrophe cover – when widespread declared disaster strikes – like bushfire or cyclone – the costs of repairs sky-rockets because of demand for tradespeople. This cover looks after those increased expenses.
- Government audit costs and legal expenses cover – provides cover in the event of a government audit, protection if the Owners Corporation needs to appeal an unreasonable Order imposed by a statutory body and provides cover for legal defence costs
- Lot owners fixtures and improvements – often overlooked, but improvements and renovations to a unit which an Owners Corporation is unaware can take the actual cost of building repairs well above the estimated value of the building. This option covers that shortfall.
Why choose Flex Insurance?
Simple and Affordable
Flex cuts through the confusing insurance jargon with easy to understand strata policies helping you choose the cover that is best for you.
24/7 Claims
24/7 claims service and support with emergency assistance to get you back on your feet as soon as possible.
Over 40 Years of innovation
Brought to you by Australia’s first and leading strata specialist CHU Underwriting Agencies.
Frequently asked questions
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Does Flex strata insurance cover regional NSW?
Yes definitely. Flex strata insurance covers more than just Sydney. Across New South Wales, we're able to provide insurance to owners corporations in major cities and regional centres including:
- Newcastle
- Central Coast
- Wollongong
- Maitland
- Blue Mountains
- Tweed Heads
- Coffs Harbour
- Wagga Wagga
- Albury
- Port Macquarie
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Is strata insurance compulsory in NSW?
In New South Wales, sections 160, 161 and 164 of the Strata Schemes Management Act 2015, require the owners corporation to take out strata insurance to cover:
- The repair or replacement of the building and common property in the event of damage
- Public liability claims for personal injury or personal property damage that happens in connection with the strata’s common property
- Workers’ compensation claims
Owners corporations can also take out optional cover to include such things as theft and fraud, machinery breakdown or committee indemnity.
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Who is responsible for strata insurance?
The owners corporation of a strata title scheme is responsible for taking out strata insurance. In practical terms, this means it’s usually the management committee that purchases from the insurance company or via a broker or strata manager on behalf of the corporation, however members of the owners corporation (i.e. the unit owners) have the right to inspect the policy, check that it is adequate, and that it represents value for money.
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Does residential strata insurance cover the building?
Strata insurance covers the owners corporation for the cost of repairing or replacing the building's infrastructure, such as the walls and windows, stairwells and fire exits, common lobbies and facilities, lighting, security systems and even areas which aren't accessible to all residents such as individual balconies and managers' offices.
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Does residential strata insurance cover the whole title?
Owners corporations take out strata insurance to cover the areas of the property that are owned jointly by the lot owners. These include common areas around and within the building such as driveways, carparks, garages and sheds. These items are defined in the NSW strata title. Outdoor areas such as landscaping and gardens can be included but may have set limits. Some items such as machinery may need to be specifically listed on the policy to ensure they are covered, if they are not standard items.
Important documents
| Name | Link |
| Product Disclosure Statement and Policy Wording for policies effective from 1 October 2023 | Download |
| What has Changed for PDS and Policy Wording effective 1 October 2023 Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording. |
Download |
| Product Disclosure Statement and Policy Wording for policies effective from 1 January 2022 - 30 September 2023 | Download |
| Target Market Determination (TMD) Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers. |
Download |
| PDF Quote Form Download and complete a pdf quote form |
Download |