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Strata insurance for Queensland

Tailored cover for Brisbane and beyond

When you own a strata property in Queensland your body corporate or community title scheme must take out strata insurance with certain basic cover.

Essentials cover

Under Queensland law – the Body Corporate and Community Management Act 1997 (Qld) and other legislation – a number of items are automatically covered by your Flex Insurance, including:

  • Your residential property – including the cost of any damage or repairs to your buildings and common areas, such as the floor, ceiling and balcony structures, external walls, lobbies, stairwells and steps, and the building’s plumbing and wiring.
  • Your liability to others – if someone is injured on common areas or their property is damaged while at your address, this public liability insurance covers their expenses and costs that your body corporate is required to pay due to negligence.

Optional extras

Once the basics are looked after however, you can choose a range of options to add to your residential strata insurance, including:

  • Voluntary workers’ cover – insurance for anyone who is injured while doing unpaid work for your body corporate or community title scheme.
  • Fidelity guarantee – covers your body corporate for financial losses due to theft or fraud by a member of your strata committee.
  • Office bearer’s legal liability – can help cover the cost of legal fees if there is a claim against your strata committee members, and any damages or costs you’re ordered by a Court to pay.
  • Machinery breakdown cover – for when there’s a fault with your lifts and elevators, shared washing machines, basement water pumps, fused motors and common area air conditioners.
  • Catastrophe cover – comes into effect after a declared catastrophe such as a cyclone or major flood, and is designed to cover the higher costs of repairs due to the increased demand for builders and tradespeople.
  • Government audit costs and legal expenses cover – provides cover in the event of a government audit, protection if the Body Corporate needs to appeal an unreasonable order imposed by a statutory body and provides cover for legal defence costs.
  • Lot owners’ fixtures and improvements – looks after any shortfall between the estimated replacement cost of your building versus the actual replacement cost when any improvements or renovations are factored-in for which the Body Corporate was unaware.

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Why choose Flex Insurance?

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Flexibility - design your own policy

Market leading fully flexible strata insurance with the ability to customise your policy to suit your strata building.

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Simple and Affordable

Flex cuts through the confusing insurance jargon with easy to understand strata policies helping you choose the cover that is best for you.

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24/7 Claims

24/7 claims service and support with emergency assistance to get you back on your feet as soon as possible.

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Over 40 Years of innovation

Brought to you by Australia’s first and leading strata specialist CHU Underwriting Agencies.

Frequently asked questions

  • Is cover available for the Gold Coast and Sunshine Coast?

    It certainly is. Surfers Paradise, Gold Coast and the Sunshine Coast have some of the highest concentrations of strata properties outside Australia's capital cities. So it makes sense that our flexible strata insurance is there to give peace of mind to body corporates and community title schemes, with specially tailored cover to meet all the requirements of Queensland property laws and regulations.

    The Flex cover also extends to some regional Queensland cities such as Toowoomba.

  • Is strata insurance compulsory in Queensland?

    In Queensland, sections 197 and 206 of the Body Corporate and Community Management (Standard Module) Regulations 2020 require the body corporate to take out strata insurance to cover:

    1. The repair or replacement of the building and common property in the event of damage
    2. Public liability claims for injury or personal property damage that happens in connection with the strata’s common property

    Body corporates can also take out optional cover to include such things as theft and fraud, machinery breakdown, committee indemnity, and injury suffered by workers or volunteers.

  • Who is responsible for strata insurance?

    The body corporate of a strata title scheme is responsible for taking out strata insurance. In practical terms this means it’s usually the management committee that purchases from the insurance company, or via a broker or strata manager, on behalf of the body corporate. Members of the body corporate (i.e. the unit owners) have the right to inspect the policy, check that it is adequate, and that it represents value for money.

  • Does residential strata insurance cover the building?

    Yes, strata insurance covers the cost of repairing or replacing the building's infrastructure, such as the walls and windows, stairwells and fire exits, common lobbies and facilities, lighting, security systems and even areas which aren't accessible to all residents such as individual balconies and managers' offices.

  • Does residential strata insurance cover the whole title?

    Strata insurance covers areas of the property that are owned jointly by the lot owners, such as the building, all common areas such as driveways and carparks, plus outbuildings like garages and sheds. These items are defined in the QLD strata title. Repairs to gardens can be included but may have limits set on them. Items such as machinery should be listed specifically to ensure they are covered if they are not standard.

Important documents

Name Link
Product Disclosure Statement and Policy Wording for policies effective from 1 October 2023 Download
What has Changed for PDS and Policy Wording effective 1 October 2023
Outlines key policy changes, and should be read in conjunction with latest Product Disclosure Statement and Policy Wording.
Product Disclosure Statement and Policy Wording for policies effective from 1 January 2022 - 30 September 2023 Download
Target Market Determination (TMD)
Target Market Determination is a document that describes who the product is appropriate for (target market), and any conditions around how the product can be distributed to customers.
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