08 Sep 2022

LiveChat now available

We are thrilled to announce the launch of LiveChat – an instant messaging service linking intermediaries to Flex's customer service team during business hours. Flex Insurance is always looking for ways to improve our customer service and communications, with our customers being the central focus to everything we do. This is why we are launching LiveChat as an additional communication channel, to help you run your business in a more efficient manner.

LiveChat will be available from flexinsurance.com.au during business hours and will provide fast responses to simple administration questions and requests that would otherwise require a phone call or an email. This functionality will enable you to quickly and easily respond to your client requests and strengthen the relationship through a great customer experience.

How can I access Live Chat?

During business hours you can access LiveChat via our website flexinsurance.com.au by clicking on the LiveChat icon on the bottom right corner of every page.

What type of questions is LiveChat for?

Certificate of currencies (COC) including noted requests
Claims history requests
Cancellation requests
Policy amendments/endorsements
Documentation requests

What type of questions is LiveChat not for?

New quotes: You can request a new quote via StrataTech 24/7 through self-service access
Claims: You can lodge a claim or obtain claim updates via StrataTech 24/7 though self-service access with our online claim form or Claims View

Please contact Flex on 1300 201 021 or info@flexinsurance.com.au should you have any queries.

CHUiSAVER Underwriting Agency Pty Ltd (ABN 85 613 645 239, AFSL 491113) trading as Flex Insurance acts under a binding authority as an agent for certain underwriters at Lloyd’s and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545), the insurers of the products.

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to purchase the product or to continue to hold the product we recommend that you consider whether it is appropriate for your circumstances and read the Product Disclosure Statement (‘PDS’), Target Market Determination (‘TMD’) and Financial Services Guide (‘FSG’), which can be which can be viewed on this website or obtained by contacting Flex Insurance directly.

Flex Insurance is a wholly owned subsidiary of CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFSL 243261) (‘CHU’). CHU is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (‘PSF’) from insurers, premium funders and underwriting agencies such as Flex Insurance and CHU (‘Partner’) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.

Flex Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

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