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Flex Insurance offers multiple payment methods to make paying your premiums as flexible as possible.

Payment Options

  • Credit Card

    a) To pay your premium via credit card click here for VISA, MasterCard, AMEX, Diners Club. Not suitable for partial payments.

    Payment can be made using the Reference Number found on the Payment Slip page of your policy schedule. 

    or

    b) Over the phone on 1300 001 293 (Self-managed strata customer enquiries) or 1300 201 021 (Broker and strata manager enquiries) to Flex Insurance for VISA and MasterCard only. Not suitable for partial payments.

  • BPay

    You can pay online via internet banking. Simply quote our Biller Code (20362) and your BPAY Reference Number found on your Payment Slip to pay via your bank account.

  • By Australia Post

    Payment can be made at any Australia Post outlet or agent. Please present your Payment Slip for scanning.

    All requests to negate charges due to fraudulent credit card use will be investigated by our technical department and legal advisors. Should you make a fraudulent claim of unauthorised card usage, this will be reported to the credit card service and may result in cancellation of your card service.

  • EFT

    EFT (Direct Deposit/ Bank Transfer). Suitable for split payments. No Transaction Fee. Our payment details are located at the bottom of your Payment Slip.

  • Monthly Instalment Payments

    At Flex Insurance, you can now opt to pay your insurance premium via equal monthly instalments.

    What are monthly instalments?

    These are 12 equal monthly payments giving you the freedom to spread the total insurance premium equally over 12 months (no additional fees) or via one lump sum. Instalments are only available for the total premium payable, ie. it is not available to one lot for their part payment. There is no additional fee to pay via instalments.

    Which products?

    Instalment option available for 12 month policies for the product below:

    • Flex Residential Strata Insurance

    Who can pay via instalments?

    • Customers who acquire a policy directly through Flex Insurance have an option to pay for the policy by way of instalments.

    How?

    • For new customers you can complete the Online Direct Debit request form at the end of the online application form or complete this form and send it back to sales@flexinsurance.com.au or call our customer service team on 1300 289 248 during business hours.
    • Once you have completed this form and your application is approved you will receive the instalment schedule, PDS and insurance certificate.

    Auto-Renewal Payments:

    If you have monthly instalment payments set up, your cover will automatically renew using the payment details you have already given us. If you don't want to automatically renew your policy or if you would like to change your payment method then please contact us before your renewal date. If we do not hear from you, we will assume your consent to renew your policy and continue your monthly instalments.

    Click here for more information

CHUiSAVER Underwriting Agency Pty Ltd (ABN 85 613 645 239, AFSL 491113) trading as Flex Insurance acts under a binding authority as an agent for certain underwriters at Lloyd’s and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545), the insurers of the products.

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to purchase the product or to continue to hold the product we recommend that you consider whether it is appropriate for your circumstances and read the Product Disclosure Statement (‘PDS’), Target Market Determination (‘TMD’) and Financial Services Guide (‘FSG’), which can be which can be viewed on this website or obtained by contacting Flex Insurance directly.

Flex Insurance is a wholly owned subsidiary of CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFSL 243261) (‘CHU’). CHU is a majority owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (‘PSF’) from insurers, premium funders and underwriting agencies such as Flex Insurance and CHU (‘Partner’) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.

Flex Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

Copyright © 2026 CHUiSAVER Underwriting Agencies Pty Ltd