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Flex Insurance offers multiple payment methods to make paying your premiums as flexible as possible.

Payment Options

  • Credit Card

    a) To pay your premium via credit card click here for VISA, MasterCard, AMEX, Diners Club. Suitable for split payments. 

    Payment can be made using the DEFT reference number found on the Tax Invoice page of your policy schedule. 


    b) Over the phone on 1300 001 293 (Self-managed strata customer enquiries) or 1300 201 021 (Broker and strata manager enquiries) to Flex Insurance for VISA and MasterCard only. No split payments. 

  • BPay

    You can pay online via internet banking. Simply quote our Biller Code (20362) and your BPAY Reference Number found on your Tax Invoice to pay via your bank account. Suitable for split payments. Suitable for split payments. No Transaction Fee.

  • By Australia Post

    Payment can be made at any Australia Post outlet or agent. Please present your DEFT payment slip for scanning.

    All requests to negate charges due to fraudulent credit card use will be investigated by our technical department and legal advisors. Should you make a fraudulent claim of unauthorised card usage, this will be reported to the credit card service and may result in cancellation of your card service.

    Note: Macquarie no longer accepts cash payments via DEFT at Australia Post outlets from Friday 29 April 2022.

  • EFT

    EFT (Direct Deposit/ Bank Transfer). Suitable for split payments. No Transaction Fee. Our payment details are located at the bottom of your Tax Invoice.

  • Monthly Instalment Payments

    At Flex Insurance, you can now opt to pay your insurance premium via equal monthly instalments.

    What are monthly instalments?

    These are 12 equal monthly payments giving you the freedom to spread the total insurance premium equally over 12 months (no additional fees) or via one lump sum. Instalments are only available for the total premium payable, ie. it is not available to one lot for their part payment. There is no additional fee to pay via instalments, however, please note that if a payment is dishonoured there will be a late payment fee. 

    Which products?

    Instalment option available for 12 month policies for the product below:

    • Flex Residential Strata Insurance

    Who can pay via instalments?

    • Customers who acquire a policy directly through Flex Insurance have an option to pay for the policy by way of instalments.


    • For new customers you can complete the Online Direct Debit request form at the end of the online application form or complete this form and send it back to or call our customer service team on 1300 289 248 during business hours.
    • Once you have completed this form and your application is approved you will receive the instalment schedule, PDS and insurance certificate.