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Making a Difference in Insurance

As part of its Year of the Insurance Professional initiative, the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) established the “Making a Difference” award.

This award seeks shine a light on the industry’s unsung heroes by recognising individuals who have gone above and beyond to continually display exceptional professionalism and outstanding customer service for their customers. ANZIIF has just announced the winners.

Flex Insurance is delighted to announce that Lillian Zhou, Flex Insurance Senior Underwriter, is the inaugural ANZIIF Making a Difference award winner. 

“The entire Flex team is absolutely delighted for Lillian. She is a deserved winner of the ANZIIF Making a Difference award. Since joining the Flex Insurance team Lillian has displayed a continued focus on being professional in all her dealings with our customers. This includes regular broker feedback, where instead of just issuing a straight decline on a hard to place building, which leaves customers unsure how to proceed, Lillian makes time to explain the underwriting challenges of insuring the building and what can be done to get cover or lower the premium”. Frank Scamarcia, General Manager Flex Insurance.