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01 Feb 2023

Celebrating three years in business with trusted service as awarded by Feefo

In three short years, Flex Insurance is proudly forging ahead to offer its customers, a range of flexible options when it comes insuring your strata property. Since its launch Flex Insurance has experienced unprecedented growth growing more than 100% year on year.

Flex is now one of the market leaders, its digital approach to residential strata insurance cover makes it easy for customers to get the right cover for them - at the right price. It can be tailored by the broker for their customer’s needs and gives them full digital control to quote, bind, endorse or renew 24/7 through digital underwriting platform StrataTech.

Your cover, your choice is the Flex Insurance mantra, and it must be resonating with customers who have embraced the flexible insurance model that enables cover for essentials, with the flexibility to add the extras you need.

Flex success continues, with positive reviews being received from its customers via Feefo, a leading global customer reviews and insights platform that collects verified reviews and feedback from real customers.

In January 2023, Flex Insurance was awarded Feefo Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer service experience.

This follows on from Flex’s back to back success winning the ANZIIF Making a Difference Awards for 2021 and 2021.

These awards truly reflect Flex’s dedication to providing outstanding customer service.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, these award recognise businesses that are successfully navigating tough market conditions to deliver exceptional service for their customers.

CHUiSAVER Underwriting Agency Pty Ltd (ABN 85 613 645 239, AFSL 491113) trading as Flex Insurance acts under a binding authority as agent of the insurer: QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545).

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to acquire any product(s) or to continue to hold any product we recommend that you consider whether it is appropriate for your circumstances and read the relevant Product Disclosure Statement (‘PDS’), Financial Services Guide (‘FSG’), and the Target Market Determination (‘TMD’) which can be viewed on this website or obtained by contacting Flex Insurance directly.

Flex Insurance is a wholly owned subsidiary of CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFS Licence No: 243261) (CHU). CHU is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (PSF) from insurers, premium funders and underwriting agencies such as Flex Insurance and CHU (Partner) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients. Flex Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

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