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Celebrating three years in business with trusted service as awarded by Feefo

In three short years, Flex Insurance is proudly forging ahead to offer its customers, a range of flexible options when it comes insuring your strata property. Since its launch Flex Insurance has experienced unprecedented growth growing more than 100% year on year.

Flex is now one of the market leaders, its digital approach to residential strata insurance cover makes it easy for customers to get the right cover for them - at the right price. It can be tailored by the broker for their customer’s needs and gives them full digital control to quote, bind, endorse or renew 24/7 through digital underwriting platform StrataTech.

Your cover, your choice is the Flex Insurance mantra, and it must be resonating with customers who have embraced the flexible insurance model that enables cover for essentials, with the flexibility to add the extras you need.

Flex success continues, with positive reviews being received from its customers via Feefo, a leading global customer reviews and insights platform that collects verified reviews and feedback from real customers.

In January 2023, Flex Insurance was awarded Feefo Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer service experience.

This follows on from Flex’s back to back success winning the ANZIIF Making a Difference Awards for 2021 and 2021.

These awards truly reflect Flex’s dedication to providing outstanding customer service.

With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, these award recognise businesses that are successfully navigating tough market conditions to deliver exceptional service for their customers.