06 Sep 2022

Claims View now available in StrataTech

Flex Insurance is thrilled to announce the launch of “Claims View” in StrataTech.

Claims View will give intermediaries unprecedented ‘real time’ access to a customers claim file. This has been developed in consultation with our partners and not only will it allow access to the claim at any time of the day, but it also enables a response to any update requests quickly and easily.

"I am pleased that Flex can now offer our intermediary partners additional access to information. We know how much value this will add when they are managing claims for their customers. We will continue to work on further innovative ways to enhance StrataTech and the overall claims experience". David Gow, Head of Claims.

Claims View is available online via StrataTech 24/7, so there is no need to make a phone call or send an email to get an update on a specific claim.

From Claims View, the below can be seen:

Claim number, lodgement number (if lodged online), date reported, and status
Claims officer comments
Policy details
Incident details
Claimant details
Claim payment details
Attachments which can be viewed and downloaded such as Loss Adjuster reports
Auto emails that have been sent
Financial status showing the outstanding reserve, amount paid and incurred.

Anyone with an existing login for StrataTech will automatically have access to Claims View.

For more information on how to locate Claims View within StrataTech please read our Claims View flyer.

If you don’t have a login for StrataTech please contact Flex on 1300 201 021 or info@flexinsurance.com.au for more assistance.

CHUiSAVER Underwriting Agency Pty Ltd (ABN 85 613 645 239, AFSL 491113) trading as Flex Insurance acts under a binding authority as an agent for certain underwriters at Lloyd’s and QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545), the insurers of the products.

Terms, conditions, limits and exclusions apply to the products referred to above. Any advice contained on this website is general advice only and has been prepared without taking into account your objectives, financial situation or needs. Before making a decision to purchase the product or to continue to hold the product we recommend that you consider whether it is appropriate for your circumstances and read the Product Disclosure Statement (‘PDS’), Target Market Determination (‘TMD’) and Financial Services Guide (‘FSG’), which can be which can be viewed on this website or obtained by contacting Flex Insurance directly.

Flex Insurance is a wholly owned subsidiary of CHU Underwriting Agencies Pty Ltd (ABN 18 001 580 070, AFSL 243261) (‘CHU’). CHU is a wholly owned subsidiary of Steadfast Group Ltd (ABN 98 073 659 677) (‘SGL’). SGL may receive a professional services fee (‘PSF’) from insurers, premium funders and underwriting agencies such as Flex Insurance and CHU (‘Partner’) for access to regulatory and compliance support; marketing and communications; data insights; and access to technology platforms. The PSF is an agreed amount between SGL and the relevant Partner, usually annually. The PSF is not determined by the volume of the business that the Steadfast Network brokers place, nor is the amount of the PSF known to the Steadfast Network Brokers, so it is not able to influence recommendations to their clients.

Flex Insurance may have access to shared services from SGL, including: compliance tools; procedures; manuals and training; legal; HR banking; and group purchasing arrangements. These services are funded by SGL, subsidised by SGL or SGL receives a fee for them. SGL’s FSG is available at www.steadfast.com.au or on request by telephoning SGL’s Company Secretary on +61 2 9495 6500.

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