Cyclone coverage in your policy
Your CHU or Flex policy will typically cover storm damage caused by a tropical cyclone.
To check coverage, and any conditions and excesses for cyclone damage please refer to your Policy and Product disclosure statement (PDS) here.
Please note there may be some exclusions such as storm flood surge where coverage is restricted. This is determined upon lodgement of a claim, which we recommend doing as soon as any damage is determined.
Preparation
It's important to prepare ahead of the storm. If it's safe to do so;
- check gutters and drains are clear
- secure loose items such as outdoor furniture
- check for overhanging branches that may cause damage
- move cars undercover.
It is important to engage insured tradespeople to undertake preventative actions such as trimming tree branches or clearing gutters.
Making a claim
CHU and Flex teams are closely monitoring the situation and mobilising our assessors and building panels to be ready to provide assistance. We’re also increasing the resources in our after-hours call team in the event you need help over coming days.
For immediate assistance from Flex or to lodge a claim:
-
1300 001 293 (9am-5pm AEST) (press #2 for claims)
- After Hours Emergency Hotline: 1800 022 444
- Online claim form: https://claims.flexinsurance.com.au/
Emergency contacts
Courtesy of Get Ready Queensland
- Emergency calls: 000
- TTY emergency calls: 106
- State emergency service (SES): 132 500
- Detailed list of Queensland Emergency Contacts